Privacy Policy

London Motorcycle Storage Ltd ("we", "us", "our") is the data controller for the personal data you provide to us. We operate private indoor motorcycle storage facilities at 21 Bryanston Street, London W1H 7AB.

If you have any questions about this privacy policy or how we handle your data, you can contact us at hello@londonmotorcyclestorage.com or by phone on 07831 835550.

We may collect and process the following types of personal data:

• Identity data: your name, email address, and phone number
• Vehicle data: motorcycle make, model, and registration number
• Contact and enquiry data: messages you send us via our contact form or email
• Transaction data: payment details and billing address (processed securely by our payment provider)
• Technical data: IP address, browser type, and device information collected automatically when you visit our website

We collect personal data in the following ways:

• Directly from you when you fill out our contact or reservation forms
• When you email or phone us
• Automatically via cookies and analytics tools when you browse our website
• When you sign a storage agreement or complete a payment

We use your personal data for the following purposes:

• To respond to your enquiries and provide customer support
• To process reservations and manage your storage unit
• To send you service-related communications (contract, billing, access details)
• To improve our website and services through analytics
• To comply with legal obligations (e.g. tax, insurance, or law enforcement requests)

We only use your data where we have a lawful basis to do so, such as your consent, the performance of a contract, or our legitimate interests.

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or destruction. This includes:

• Secure servers with access controls
• Encrypted data transmission (SSL/TLS)
• Regular security assessments
• Limited staff access on a need-to-know basis

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We do not sell or rent your personal data. We may share your data with:

• Service providers: payment processors, IT support, and insurers who help us deliver our services
• Legal authorities: when required by law or to protect our rights

All third parties we share data with are bound by confidentiality obligations and are only permitted to process your data for specified purposes.

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic. We use:

• Essential cookies: required for the website to function
• Analytics cookies: to understand how visitors interact with our site (Google Analytics)
• Marketing cookies: to deliver relevant advertising (Meta Pixel)

You can control cookies through your browser settings. For more details, see our cookie banner when you first visit the site.

Under UK data protection law, you have the right to:

• Access: request a copy of the personal data we hold about you
• Rectification: ask us to correct inaccurate or incomplete data
• Erasure: request that we delete your personal data ("right to be forgotten")
• Restriction: ask us to limit how we use your data
• Objection: object to our processing of your data
• Data portability: receive your data in a structured, commonly used format
• Withdraw consent: withdraw your consent at any time where we rely on it

To exercise any of these rights, please contact us at hello@londonmotorcyclestorage.com. We will respond to your request within one month.

If you believe we have not handled your personal data in accordance with UK data protection law, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date.

For any privacy-related questions or requests, please contact: